• emotional intelligence
  • self awareness
  • self management

    Years ago, I described myself as alarmingly self-aware. I was pretty pleased that I easily recognized and understood my emotions, and knew my triggers, motivations and what drives me. This extended to pretty solid intuition and ability to read others. Not perfect, but pretty good. I congratulated myself for my level of emotional intelligence. After all, self awareness is the foundation of all emotional intelligence.


    Then one day I was gobsmacked by the realization that I didn’t use that self knowledge to guide my behavior in different situations. It finally occurred to me that self awareness does not equal self management.

    "Our researcher can find that book. What did it smell like?"

    Self awareness is the foundational building block of emotional and social competence. Yet it alone is not enough to successfully navigate the complex world of leading and working with others. Ultimately, recognizing your own internal composition without modifying your behavior to match the environment you operate in will stymie progress, lead to avoidable conflict and potentially lasting damage or complete failure. Being aware that you are both clumsy and can’t fly without stepping back from a steep ledge, could easily land you splat on the ground below.


    Perhaps more relevant examples:


    Self Awareness: Ben is a straight-shooter and proudly calls it like he sees it. He says, “I’m a no BS kind of guy. Some people can’t handle my direct way, and well…I am what I am. We just won’t get along.”


    Self Awareness + Self Management: George is an extreme extrovert and loves commanding attention and blurting out his (usually) good ideas in meetings. Knowing that he is a big personality, he has developed the ability to temper his exuberance, pay attention to the amount of airtime he is taking, and draw out others to share their thoughts and opinions. “My colleagues are brilliant. Their talents and perspectives are different from mine, I’d be an idiot to steamroll over them.”


    Self Awareness: When someone raises their voice and seems angry when talking to her or disagreeing with her, Kendra knows she has a tendency to shut down and just want to get out of the conversation. + Self Management: She has learned to not let her reaction show on her face, to take a deep breath, remind herself she is not responsible for the other person’s reaction, and get curious about the situation.


    A practice to help build both self awareness and self management is Pause. Notice. Name.


    Pause. When you are having an interaction that isn’t going quite the way you’d like, deliberately pause and take a slow deep breath. Inhale and exhale slowly. No need to exaggerate it, you can do this quietly.


    Notice. Notice how you are holding yourself. Where is there any tightness in your body? What sensations do you feel? How are you experiencing the other person? What do you observe about them? What are you reacting to?


    Name. Name the feelings, observations and reactions either to yourself, or share out loud with the other person.


    Practicing Pause. Notice. Name. helps you develop your awareness of yourself, and yourself in relationship to others. Deliberately slowing down the action, taking the time to observe the many inputs to your experience, and finally attaching a name to that experience sets you up to choose what you do next. That’s self awareness + self management.


  • 2016 Election
  • Michael Moore
  • Tim Urban
  • Trump
  • America Divided

    With yesterday’s election results, many of us believe our world has irrevocably changed, and that going forward much will be different—but we do not know how. It is very similar to the feeling many of us had on 9/11. I remember looking at children on the street and feeing sad for the world they would grow up in, one very different from the world I had grown up in. (Fortunately today this is not due to an attack on American soil that cost us over 3,000 lives.)  A conservative friend of mine reported that he had this feeling eight years ago, certain that our democracy was on the verge of collapse with Obama’s election.


    But here we are. Filmmaker/Author/Influencer Michael Moore chastised us yesterday:

    Everyone must stop saying they are “stunned” and “shocked.” What you mean to say is that you were in a bubble and weren’t paying attention to your fellow Americans and their despair. YEARS of being neglected by both parties, the anger and the need for revenge against the system only grew. Along came a TV star they liked whose plan was to destroy both parties and tell them all “You’re fired!” Michael Moore: Morning-After To-Do List, AlterNet, November 9, 2016

    This coming after he predicted Trump’s win back in July:

    Well, folks, this isn’t an accident. It is happening. And if you believe Hillary Clinton is going to beat Trump with facts and smarts and logic, then you obviously missed the past year of 56 primaries and caucuses where 16 Republican candidates tried that and every kitchen sink they could throw at Trump and nothing could stop his juggernaut. Michael Moore, 5 Reasons Why Trump Will Win

    We are here because our citizens chose a leader many of us revile–as part of our democratic process.  So now somewhere around 50% of our country is in mourning. The other 50% is celebrating. And not all of them are white supremacist, sexist, nationalistic pigs:

    For every single American who voted for Hillary yesterday and who watched last night’s events unfold in horror, there’s another American out there who rejoiced. It’s a 1-to-1 ratio…Over 50 million people—people with kids and parents and jobs and dogs and calendars on their wall with piano lessons and doctors appointments and birthday parties written in the squares. Full, three-dimensional people who voted for what they hope will be a better future for themselves and their family. Tim Urban, It’s Going to Be OK, Wait But Why

    And so I hope that these full, three-dimensional people have seen something possible that I cannot see. As someone deeply invested in leadership and what makes a leader, I have trouble seeing past the messages from our president elect that are not ones we want our children to hear, absorb and model.  I strongly believe no leader of any kind should spread a message or encourage others to intimidate, incite and disrespect others. 


    Collectively we have an opportunity–as a kind of leadership foot soldiers–to help our children and those we work with know there is a different way. We can help them draw on the lessons of how we got here and help make meaning to help us get to a better place tomorrow.  

  • Effective Leadership
  • Leadership
  • Trust
  • In this short video clip Colin Powell is asked: “How would you define the key characteristics of effective leadership that allow you to go and be an advocate for good?”


    Powell answers: “Trust.”  He goes on to say “Leadership ultimately comes down to creating conditions of trust within an organization,” and quoting an instructor he had in his time as a cadet “you’ll know you’re a good leader when people follow you if only out of curiosity.”


    (Thanks to Taylor Fernley for sharing).



  • Founders
  • Startups
  • Ball-of-Math-small-768x768

    The September 2016 Inc. 500 just landed on my doorstep (my dirty little secret: I like paper). Some fun stats from successful Inc. 500 founders when asked what the thing is that concerns them most:

    Attracting and Retaining Talent


    Staying Focused


    Managing Fast Growth


    Remaining Competitive


    Keeping Up with Rapid Technology Changes


    The greatest concern when starting their business? 43% said failure.

    86% state that their primary goal is to scale.

    Helping employees grow: 61% provide outside training to employees and 28% have leadership development programs. (Shameless plug: We can help with that!)

  • Coaching
  • Recommended Listening
  • Startups
  • Startup+PodcastStartup – Alex Blomberg of NPR Planet Money fame starts a company and in Season 1 details what it is like to do so. Season 2 is with a different company (I haven’t listened to that one) and they’re in the midst of a new mini Season 3 revisiting his company’s progress. A recent episode, The Secret Formula gives a listen under the hood of their process. It’s a fantastic reminder that an awesome creation was first a shitty first draft followed by a ton of labor.



    Startup+PodcastReply All – Often unusual stories about the Internet, and often also about unintended consequences. I’ve learned about the French telephone book product that was basically an early version of the Internet, the origins of popup ads, scary facts about the computer fraud abuse law, a discourse on racism in which the app Yik Yak figures prominently.




    Startup+Podcast Magic Lessons – Elizabeth Gilbert’s podcast that she released during the lead up to her book, Big Magic . In the first ten of 12 episodes she alternates from an episode in which she coaches someone on his/her creative challenge to an episode during which she talks with a friend about the previous week’s guest. The friends she speaks with include Cheryl Strayed, Rob Bell, Ann Patchett, Rayya Elias and John Hodgman. In episode 11 she circles back to the coachees and in the final episode she speaks with Brené Brown.


  • Founders
  • Startups
  • “A relationship with the right business partner can be just as meaningful — if not more so — than with a dating partner.”  – Nellie Akalp, mashable.com


    Right on point!  The two points that resonated most with me here are 1. Find a cofounder who is willing and able to put in the same level of effort as you are; and 2. don’t let the excitement blind you to red flags.

    I’ve seen founders thrown and disillusioned when they are putting their hearts and souls into a business while their cofounder is more stopping by to do some work.  Of course you must take into account people’s economic realities: if she needs to keep her day job until you’ve got some level of funding, figure out if a full partnership is really viable.  It may not be.  And it may take a few months until it is. Go in with eyes wide open. Answer the questions raised in Alkap’s mashable piece.

    And the red flags? Just like in dating… If something bugs you now (or is a niggling doubt), it will only grow.  People are never better behaved than they are at the beginning of a relationship.  N E V E R.  Play the field a little.  Have discussions with the successful co founders you know to see how they make it work.

    As with all big decisions, best to dip your toe in before you dive.  

  • Coaching
  • Lalala I can't hear you!
    Lalala I can’t hear you!

    We’ve […] seen it happen again and again. When a woman speaks in a professional setting, she walks a tightrope. Either she’s barely heard or she’s judged as too aggressive. When a man says virtually the same thing, heads nod in appreciation for his fine idea. As a result, women often decide that saying less is more. NYT: Speaking While Female, 01.11.2015

    Disappointing that this is still true.  I remember back in one of my first group projects in business school (in…errrr…1992), I was shocked when during a meeting a guy cut in, talked over me and repeated exactly the point I had made.  And no one seemed to notice.

    Women emerging leaders I work with often want to work on their presence and on reacting to and counteracting this behavior in their male colleagues.  They also talk to me about how to appear and sound more powerful and how they need to ‘take up more room’ in group meetings. They read Amy Cuddy and view her TED talks.

    I agree with Grant and Sandberg that we need more women leaders.  We also need to constantly support and push our existing women leaders to stand up for themselves while also looking for more opportunities for them to shine.

  • Coaching
  • Brené Brown speaking in May 2013 at 99U 



    “One of the most underrated parts of the creative process is remaining vulnerable,” says New York Times bestselling author Brenè Brown.




    I’m a big fan of Brené Brown. I loved both of her TED talks on vulnerability and shame. This keynote from the May 2013 99U conference (focused on making great ideas happen–derived from Edison’s 99% perspiration quote) is about dealing with critics.The talk is centered around Roosevelt’s 1910 “Man in the Arena” speech:

    It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.

    As always, Ms. Brown delivers her message with humor and conviction.  She talks about the three critics we all meet: shame, scarcity and comparison and advises us to believe like she does, “If you’re not in the arena, also getting your ass kicked, I’m not interested in your feedback.